Frequently Asked Questions

Account Setup & Login

How do I register for an account on ChartParts.com?

To register, click the “Register” button at the top right of the homepage. Enter your ship-to and personal information. If you're an existing customer, the system may ask for a PO number or past order details to connect your account.

What should I do if I’m having trouble logging in?

If you're having trouble logging in, first check that your email and password are correct. If you still can’t log in, try resetting your password using the "Forgot Password?" link. For further assistance, contact customer service.

Why don’t I see my customer-specific pricing after logging in?

If you’re logged in but don’t see your personalized pricing, ensure that your web account is connected to your business account. You can contact customer service for help connecting your account.

What can I do if I forget my password?

Click the “Forgot Password?” link on the login page, and follow the instructions to reset your password. You’ll receive an email with a link to update it.

Do I need to log in to place an order?

Yes, to access customer-specific pricing, add items to your cart, and complete orders, you need to log in. If you don't have an account, you'll only see list pricing and won’t be able to make purchases.

Placing an Order

How do I place an order using Quick Order?

To use Quick Order, go to the "Quick Order" section in the top menu. You can upload a CSV file with your parts and quantities, or enter part numbers manually. Once added, click “Add to Cart” to proceed with your order.

What should I do if I don’t know the part number?

If you’re unsure of the part number, you can search for parts by category, product line, or part type using the "All Parts" section. The Exploded View feature is also helpful for identifying parts visually.

How can I request a quote for parts on my list?

To request a quote, add the parts you want to your cart. Then, click the three dots next to your shopping cart and select "Request Quote." Review your quote, enter any necessary PO information, and click "Place Quote" to receive a confirmation number.

Can I place an order using a purchase order (P.O.)?

Yes, you can place an order using a P.O. at checkout. Simply enter a valid P.O. number in the designated field. Be sure the P.O. is correct to avoid any billing issues.

What happens if I use an invalid P.O. number?

Using an invalid P.O. may result in billing issues and could lead to your online account being temporarily disabled. If you're unsure of your P.O. number, contact your purchasing department or customer service.

Can I place orders 24/7?

Yes, ChartParts.com allows you to place orders anytime, even outside of business hours. However, orders will be processed during regular business hours.

Product Lists

How can I create a new product list?

To create a new product list, click on your initials at the top right of the page, select “Product List,” and then click the option to create a new list. Name your list, click "Apply," and you’re ready to start adding parts.

How do I add parts to a product list?

Find the part you want to add, either in the "All Parts" section or using the Exploded View. Click the heart icon next to the part, select the product list you want to add it to, and the part will be saved.

Can I create multiple product lists for different employees?

Yes, you can create multiple product lists for different employees or projects. Simply create a new list for each need, and add parts as necessary.

How do I rename or duplicate a product list?

To rename or duplicate a product list, click the three dots next to the list name. Select either “Rename” or “Duplicate,” make your changes, and click “Apply” to save.

Can I share my product list with others?

Yes, you can share your product list via email. Click the three dots next to the list name, select “Share by Email,” enter the recipient’s email address and message, and click “Send.”

How do I export my product list to Excel?

To export a product list, click the three dots next to the list name, and select “Export to Excel.” Your list will be downloaded as an Excel file for easy use.

Can I convert my product list into a quote?

Yes, add the parts from your product list to your cart. Then, click the three dots next to your cart and choose “Request Quote.” Review your quote and enter any required PO information before submitting.

Shipping & Checkout

How do I update my shipping method during checkout?

During checkout, click the pencil icon next to your shipping method to edit it. You can select options like Chart’s shipping services or use your own carrier. Make sure to apply any changes before proceeding.

What does the “Ship Complete” option mean?

The “Ship Complete” option ensures your order is shipped in a single shipment once all items are in stock, rather than multiple shipments. Select this if you prefer to avoid partial deliveries.

Can I use my own carrier for shipping?

Yes, you can select “Use Your Own Carrier” under the LTL Export shipping method. Enter your carrier’s details, and our customer service team will follow up to confirm the arrangement.

How do I request next-day shipping?

If you need next-day delivery, you can select that option during checkout under Chart’s shipping services or when using your own carrier. Be sure to choose the appropriate shipping method for faster delivery.

What is required for entering a PO number during checkout?

You’ll need to enter a valid PO number from your organization when placing an order on credit. If you're paying by credit card, simply type “None” in the PO field.

How do I use points to pay for an order?

If you have points available, the option to use them will appear on the payment page. You can apply your points to cover part or all of the order. If there's a remaining balance, you can pay with a credit card or PO.

Why don’t I see the option to use my points at checkout?

If you don’t see the points option, it could be because your user account doesn’t have any points available. Points are specific to each user’s email address, so they are not shared across locations.

What should I do if I need to update my shipping address?

You can update your shipping address during checkout by clicking the pencil icon next to the shipping details. Enter the new address, and be sure to save the changes before proceeding.

What happens if I don’t have a PO number for my order?

If you don’t have a PO number and you’re paying by credit card, simply type “None” in the PO field during checkout.

Using Points & Rewards

How do I earn points on ChartParts.com?

You automatically earn points with each purchase made on ChartParts.com. These points can be used toward future orders or to purchase ChartGear.

How do I use my points to place an order?

During checkout, if your user account has points available, you’ll see an option on the payment page to apply your points. Select that option, and any remaining balance can be covered by a credit card or PO number.

Why don’t I see the option to use points at checkout?

Points are tied to your user email account, so if that location doesn’t have any points available, the option won’t appear during checkout.

Can I use my points for ChartGear?

Yes, you can use your points to purchase ChartGear items. Simply select ChartGear products and apply your points during checkout.

Do my points expire?

Yes, points expire after 18 months after they’re awarded, if they are not used. Be sure to use them before they expire to get the most value from your purchases.

Can I transfer points between locations and accounts?

No, points are specific to each user’s individual email and cannot be transferred between locations.

What should I do if I have points but can’t use them?

If you believe you have points but can’t see them at checkout, check that you’re using the correct login. If the issue persists, contact customer service for assistance.

Can I partially use my points and pay the rest with a credit card?

Yes, if your points don’t cover the full order, you can use them to reduce the balance and pay the remainder with a credit card or PO.

Order Tracking & Quote History

How do I track the status of my orders?

To track your order status, log into your account and go to the top right where your initials are. Click on “Order History” to view details of your current and past orders, including order status.

Where can I find my order history?

You can find your order history by clicking on the person icon at the top right of the website and selecting “Order History.” From there, you can view all orders or just open orders.

Can I search for a specific order?

Yes, in the Order History section, you can search for a specific order using the order number, PO number, or product information.

How do I track open orders specifically?

In your Order History, you can toggle between ‘All Orders’ and ‘Open Orders’ to view those that are still being processed. This lets you see what’s pending or in progress.

How do I request a quote for parts?

Add the parts you need to your cart, then click the three dots next to the cart and select “Request Quote.” Review your quote, enter any required PO information, and submit the request. You’ll receive a confirmation number for your quote.

Can I track my quotes?

Yes, to track quotes, go to “Quote History” under your account. Here, you’ll find a list of past quotes, and you can click on any quote to review the details.

How do I convert a quote into an order?

To convert a quote into an order, go to “Quote History,” find the quote you want, and click the three dots next to it. Select “Accept Quote” to add the quoted items to your cart and proceed to checkout.

Can I get a quote without placing an order?

Yes, requesting a quote doesn’t obligate you to place an order. You can get a quote for pricing information and decide later whether to proceed.

How long is a quote valid for?

Quotes are typically valid for a limited time, so be sure to check the expiration date when reviewing your quote.

How do I track a quote that I’ve already placed?

You can track quotes by going to the “Quote History” section under your account. There, you can see the status of each quote and decide if you want to convert it into an order.